Frequently Asked Questions

Q: Help! The insurance company won’t pay me as much as I owe on the car. What can I do?

A: If your car is fairly new and is a total loss, you could end up owing money for a car you don’t even have anymore – and the finance company will want its money now that it has no security. This is called being “upside down” on your loan, and unfortunately, the insurance company is not required to pay more money to you simply because you are “upside down” with your car loan.